Questions
Get clear answers before your next release.
How Aura Chat works, what each plan includes, and how Fanaura handles your fan data.
General
What is Fanaura?
Fanaura gives independent artists the marketing power of a major label. It is a consolidated music-industry CRM where Aura Chat operates on your behalf across email, SMS, Instagram DMs, releases, tours, and fan data.
Who is Fanaura for?
Fanaura serves independent artists, managers, labels, and booking agents who need one fan database and release marketing that runs across channels. The primary buyer is the indie artist who cannot afford label marketing headcount but needs label marketing outcomes.
How is Fanaura different from Mailchimp or ConvertKit?
Generic email tools are not built for music releases. Fanaura includes native notification pre-saves, tour RSVPs, fan heat maps, Instagram DM automation, and Aura Chat, which queries your real fan data and builds Flows in the same system.
Features
How does Aura Chat work?
Aura Chat is the agentic system in Fanaura. It queries your fan data, builds release campaigns, and creates Flows you can open and edit in the builder. Aura Advisor on Artist Basic answers fan and release questions. Artist Pro includes Aura Manager for multi-channel release marketing.
What are fan heat maps?
Fan heat maps plot where your fans are located based on the contact and activity data you collect through pre-saves, RSVPs, and other touchpoints. Artists and booking agents use them to plan tours and target campaigns.
How do native pre-saves work?
Fans verify their signup and request a notification when your release arrives. Fanaura’s native notification pre-save is not an automatic Spotify library save. It gives you an opted-in audience to notify on release day.
What marketing channels does Fanaura automate?
Fanaura automates email, SMS, and Instagram DMs through visual Flows. You can set triggers, delays, conditions, and branching logic around releases, tours, and fan activity.
What is the VIP fan rewards system?
Fanaura includes VIP tiers from bronze through diamond. Fans earn tokens through engagement such as pre-saves, RSVPs, and merch clicks. You define the rewards and thresholds in settings.
Pricing and plans
How much does Fanaura cost?
Artist Basic is $10/month with Aura Advisor, email and SMS Flows, and fan capture tools. Artist Pro is $47/month with Aura Manager and Instagram DM automation. Subscriptions are billed at signup, and you can cancel anytime.
Can I try Fanaura before paying?
Fanaura does not offer a free trial or free tier. Your subscription is billed when you sign up. Each plan includes messaging credits, and you can cancel anytime from your account settings.
Is there a limit on emails or texts?
Each plan includes starter messaging credits. After those credits, additional messages cost $0.0009 per email and $0.009 per SMS. You can send to your entire fanbase when you need to.
Account and support
How do I get support?
Email support@fanaura.com for product help, billing@fanaura.com for subscription questions, and privacy@fanaura.com for data requests. Step-by-step guides are at help.fanaura.com.
Can I export my fan data?
Yes. You can export your fan database from Fanaura. Fanaura does not sell or share fan data between artists.
How do I delete my account?
You can delete your account from Settings in the app or email privacy@fanaura.com with a deletion request. See our data deletion page for full instructions.
Take the next step in your music career
Build your career with a marketing team behind you.
Create your account and start planning your next release with Aura Chat.